Frequently asked questions

Our natural products

What are our products?


  • Essential oils: 19 products Plant Oils: 05 products Massage Oils: 04 products Soap: 05 products Balm: 08 products Other: diffuser, Hydrolat spray, catalogue, etc.




Do you do massages?


  • All our massages are made with our own essential and vegetable oils according to your specific needs However our assigned masseuse is only on Antsirabe. Discover our different massage offers




Is it possible to have a certificate of analysis?


A certificate of analysis is given on request. We work with IMRA and LCP laboratories to analyze our products




Is it possible to get a sample of our oils?


A sample of 3ml may be issued free of charge but the shipping costs shall be borne by the customer.

A sample of 10 ml is also possible but it is at the expense of the customer (in addition to the shipping costs)




Are we selling in bulk?


  • Yes! in kg Note: the half-kg is considered retail.





Precautions

How to use essential oils?


  • In massage or friction Inhaled In circulation By oral route In bath On a daily basis, it is better to use essential oils by skin, olfactory or diffusion.




How to store your essential oils ?


  • It is strongly advised to keep them cool, away from light and moisture It is necessary to check the expiry date or DLOU (Deadline of Optimal Use used) on the label.




Global precautions


  • Please consult a specialist before use Not recommended for pregnant women, children under 3 years, the elderly, asthmatics and people with allergies. In prolonged inhalation, concentrated vapours can cause nausea. Never put essential oils in the eyes or mucous membranes. Mucous membranes of the digestive tract (from the mouth to the anus); of the urogenital apparatus (uterus, vagina, urethra, bladder, ureters). Never associate HE with Cloves and Cinnamon.




What are the types of essential oils and their precautions?


  • Pure to phenol essential oils: cinnamon, cloves, oregano, thyme, mint Caution: Be careful of diffusion as they are irritating to the respiratory mucous membranes and can trigger spasms or prick the eyes. Dermocaustic essential oils: cinnamon, turmeric, cypress, dingadingana, Eucalyptus globulus, geranium, clove, helycrise, katrafay, lantana, mandravasarotra, niaouli, rosemary, ylang. Caution: do not use pure. Dilute with vegetable oil. Photo sensitizing essential oils: lemon, sweet orange, tagete, etc. Caution: do not expose yourself to the sun during the first few hours after use.





Delivery of the products

Is home delivery possible?


  • Yes! Home delivery is possible throughout Madagascar The cost of the parcel is the responsibility of the customer (we work with the Company Madcourrier) With acknowledgement of receipt of the goods. The total payment is to be made before the shipment of the product Clearly write the address and telephone number so that you can follow up with you.




What is the delivery time?


Tana: 2 business days Other cities: between 5 and 7 days




Packaging


  • We take special care in the preparation of your package and its protection! Each order is packaged in a specific and suitable packaging (cardboard or fleece wrap)




Return of the products


  • No return of products possible




What if my package got lost?


Everything is at the freight forwarder’s expense




If my package is damaged?


  • Replacement of the parcel free of charge by Les Boutiks and shipping fees paid by the customer





Payment of products

What is our payment method?


Sends merchandise from receipt of payment. Cash (come directly to the office in Antsirabe) Payment by cheque (valid only for companies.) Or bank transfer with Transfer order (scan of the proof of transfer)





Contact : 

Société Fon'Ala

Tel: +261 34 72 383 19

Lot: 05 12 G 340 Villa Anjara Masoandro

Tsarasoatra - Antsirabe 110, MADAGASCAR contact@fonala.com

 

© 2018 by Fon'Ala

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